Job Overview
- Salary Offers AED 3,400
The best CSAs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSAs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.
Customer Service Agent Responsibilities
Customer Service Responsibilities list:
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements and skills
- High School Certificate or a higher degree
- Minimum 1-2 years of experience in Customer Service
- Excellent English communication skills
- Proficient in Microsoft Office
- Strong problem-solving skills and attention to detail
- Service-oriented mindset
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
Interested candidates for the Customer Service Agent role can send their updated resume/CV to the email ws.recruitment@worldsecurity.ae
The application should be in the format shown.
example Subject line: Your Name- Position
Note: Only shortlisted candidates will be invited for interview.
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More Information
- Address Plot M0693, Banking Complex Area, JAFZA NORTH , Jebel Ali, Dubai
- Experience Level Intermediate.
- Total Years Experience 2-5
- This job has expired!
- Total Jobs 4 Jobs
- Category Facilities Management, Security
- Location
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