Job Overview
- Company name Royal central Hotels Palm Jumeirah
- Salary Offers 2100
We are seeking a highly motivated and service-oriented individual to join our team as a Guest Service Agent at Royal Central Hotels Palm Jumeirah. As a leading hospitality brand in Dubai, we pride ourselves on delivering exceptional experiences to our guests, and the Guest Service Agent plays a crucial role in ensuring their satisfaction and comfort during their stay.
As a Guest Service Agent, you will be responsible for providing excellent customer service, assisting guests with inquiries and requests, handling reservations and check-ins/check-outs, and addressing any issues or complaints that may arise. You will be the first point of contact for our guests, embodying our commitment to excellence and creating a warm, welcoming atmosphere.
This is an exciting opportunity for an individual with a passion for hospitality and a dedication to delivering outstanding service. If you thrive in a fast-paced environment and enjoy working in a dynamic, team-oriented setting, we would love to hear from you.
Guest Service Agent Responsibilities
- Greet and welcome guests upon arrival, ensuring a smooth and efficient check-in process.
- Provide information and assistance to guests regarding hotel facilities, services, and local attractions.
- Handle all guest requests and inquiries promptly and effectively.
- Process reservations, cancellations, and modifications accurately and efficiently.
- Maintain knowledge of room availability, rates, and promotions.
- Collaborate with other departments to ensure guests’ needs are met and any issues are resolved in a timely manner.
- Prepare and provide necessary documents and keys to guests.
Related Guest service agent Careers
Requirements
- High school diploma or equivalent.
- Proven experience in a customer service role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Ability to work well under pressure and handle difficult situations calmly and professionally.
- Proficiency in English (written and spoken); knowledge of additional languages is a plus.
- Familiarity with hotel reservation systems and software (e.g., Opera, Micros).
This is an opportunity to work in a leading hospitality establishment in the Middle East. We are looking to hire ambitious, talented, energetic and highly motivated personnel to fill the vacancy.
Interested candidates for the Guest service Agent | Royal central hotels Dubai Palm Jumeirah role, are encouraged to send their updated cv with covering letter to the email Careers.RC@central-hotels.com or use the APPLY below Button to attach their CV directly.
The application should be in the format:
Subject: Position – your Name
Note: Only Shortlisted candidates will be contacted.
Related
More Information
- Address East Crescent, The Palm Jumeirah, 283507 Dubai, UAE
- Experience Level Mid-level.
- Total Years Experience 2-5
- working hours 9
- Total Jobs 7 Jobs
- Category Hotels and Restaurants
- Location Dubai
- phone number 048 73 2100
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