Job Overview
- Company name Ramada by Wyndham Downtown
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Ramada By Wyndham Downtown is seeking a friendly and enthusiastic individual to join our team as a Guest Service Agent (Arabic Speaking). In this role, you will be responsible for providing exceptional service to our guests and ensuring a seamless experience from check-in to check-out. If you are passionate about hospitality and have excellent communication skills in Arabic, we would love to hear from you.
As a Guest Service Agent (Arabic Speaking), you will be the face of our hotel and the primary point of contact for guests. You will be responsible for greeting guests upon their arrival, assisting with check-in and check-out procedures, and addressing any questions or concerns they may have. Additionally, you will handle phone calls, make reservations, and manage guest requests to ensure their satisfaction.
This is a fast-paced role that requires exceptional multitasking abilities. As a Guest Service Agent (Arabic Speaking), you must be able to remain calm under pressure and provide quick solutions to any issues that may arise. Attention to detail is crucial, as you will be responsible for accurately entering guest information into our system and handling payments.
Guest Service Agent Responsibilities
- Greet guests in a friendly and professional manner upon their arrival
- Assist guests with check-in and check-out procedures
- Handle phone calls and make reservations for guests
- Address guest inquiries and resolve any complaints or issues in a timely manner
- Provide information about hotel facilities, services, and local attractions
- Manage guest requests for amenities, wake-up calls, and other services
- Maintain a clean and organized work area to ensure a professional appearance
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Requirements
- Fluent in Arabic (verbal and written)
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Previous experience in a hospitality or customer service role preferred
- Ability to work well under pressure and handle stressful situations with ease
- Proficient in computer systems and hotel software
- Must be able to work flexible shifts, including weekends and holidays
This is an opportunity to work in a leading hospitality establishment in the world. We are looking to hire ambitious, talented, energetic and highly motivated personnel to fill the vacancy.
Interested candidates for the Guest Service Agent (Arabic Speaking) | Ramada By wyndham Downtown role, are encouraged to send their updated cv with covering letter to the email ramal.ambagala@accor.com or use the APPLY below Button to attach their CV directly.
The application should be in the format:
Subject: Position – your Name
Note: Only Shortlisted candidates will be contacted directly.
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More Information
- Address Downtown, Dubai, United Arab Emirates
- Experience Level Mid-level.
- Total Years Experience 2-5
- working hours 8
- Total Jobs 14 Jobs
- Category Hotels and Restaurants
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