Job Overview
- Company name Grand Millennium Hotel Dubai
- Salary Offers AED 3500-4000
We are seeking to fill the position of a Female front office supervisor at Grand Millennium Hotel Dubai. Primarily she supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services. You will also ensure hotel charges are processed diligently to guest’s accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements.
Female Front Office Supervisor responsibilities
- Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner;
- Support and assist team members in handling guest inquiries and requests and in resolving guest complaints;
- Monitor lobby traffic and adjust staffing accordingly;
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario;
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system;
- Perform all other duties as requested;
- Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner;
- Be able to complete a bucket check, room rate verification report, and housekeeping report;
- Maintain proper operation of the PBX console and ensure that all hotel standards are met;
- Be aware of closed out and restricted dates;
- Attend all hotel required meetings and trainings;
- Be familiar with hospitality terminology;
- Ensure logging and delivery of packages, mail and messages to guests and meeting rooms;
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner;
- Follow all cash handling and credit policies.
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Requirements
- High school diploma or equivalent
- Previous experience in a customer service role
- Excellent interpersonal and communication skills
- Proven leadership and organizational skills
- Working knowledge of hotel management systems
- Able to multitask and prioritize tasks
- Flexible schedule with the ability to work nights, weekends, and holidays
Interested candidates for the Female Front office supervisor role at Grand millennium Hotel Dubai, are encouraged to send their updated cv with covering letter to the email careers.gmhd@millenniumhotels.com
The application should be in the format: Subject: Position (Female front office supervisor)
Note: Only Shortlisted candidates will be contacted.
Related
More Information
- Address SHEIKH ZAYED ROAD - EXIT 36, BARSHA HEIGHTS, UNITED ARAB EMIRATES
- Experience Level Mid-level.
- Total Years Experience 2-5
- working hours 8
- This job has expired!
Millennium Hotels
- Total Jobs 10 Jobs
- Category Hotels and Restaurants
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