Job Overview
Job Update:
We will have a Customer service agent walk in interview at World Security. Are you passionate about providing exceptional customer service? Join our dynamic team at World Security.
The best CSAs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.
Responsibilities
Customer Service Responsibilities list:
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements:
- 🔹High School Certificate or a higher degree
- 🔹 Minimum 1-2 years of experience in Customer Service
- 🔹 Excellent English communication skills
- 🔹 Proficient in Microsoft Office
- 🔹 Strong problem-solving skills and attention to detail
- 🔹 Service-oriented mindset
🗓 Date: Tuesday 11 July 2023
⏰ Time: 9:00 AM – 1:00 PM
📍Location: Cruise Terminal 3, Mina Rashid, Dubai
Note:
Candidates must be on a visit visa or cancelled visa and capable of joining immediately.
Candidates must present printed copies of their CV, passport and visa.
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More Information
- Address Cruise Terminal 3, Mina Rashid, Dubai
- Experience Level Mid-level.
- Total Years Experience 2-5
- working hours 10
- This job has expired!
- Total Jobs 4 Jobs
- Category Facilities Management, Security
- Location
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